Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. This may not be who you purchased the Poly device from. If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. Warm regards, Brandt Steenkamp Sent from my Macbook Pro Contact: Phone. If you can see yourself on screen, your webcam is working.
At least 2 browsers open with multiple tabs each. Available End User Poly services offerings are detailed here If you have problems installing the Hangouts plugin, or receive a message asking you to reinstall it, check that your settings are correct. In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.Įnd Customers are usually unable to open a ticket directly with Poly support. Question : How can I troubleshoot simple Skype for Business, Office365 or Teams issues? Is this a day 1 issue or when and why has this started?
If you need to enter custom proxy settings, on the sign-in page, click Advanced Options, and then enter the proxy information.For the VVX300 the latest approved software is UC Software 5.9.5įor both issues, we would need to at least see some sort of log. If you have questions about your sign-in address, contact your workplace technical support team. Restart the app, log in and check if Skype still asks you to enter your credentials. Double-click on This PC and navigate to C:\Users\UserName\AppData\Local. Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync) Provide details if UC / SIP or ObiEdition. Try removing the local AppData folder and check if the issue is gone. If you are a Skype for Business Online user, use Otherwise, use domain\username. As a reminder the basic information asked for: Provide the exact Software Version of your Phone.
Your sign-in address looks like this: might be asked for both a user name and a sign-in address. If you’ve forgotten your password or it’s no longer working, use the Microsoft Online Password Reset site to send a new password request to your workplace technical support-typically the person who set up your Microsoft 365 account for you. For more information, see Sign in to Skype for Business. If you’re already using Skype for Business on your desktop, then you can sign in with the credentials from your work or school account. You need a sign-in address and password from an organization that has a Skype for Business or Lync license. How do I sign in to Skype for Business on Mac?
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